Delivery

At Cozy Camp Shop, we understand that when you order outdoor gear, you’re not just buying products—you’re preparing for your next adventure. That’s why we’ve streamlined our delivery process to be as reliable as our equipment, ensuring your gear arrives when you need it, wherever your expeditions take you.

Our Shipping Process

Every order at Cozy Camp Shop goes through our meticulous preparation process:

1. Order Processing (1-2 business days): Our Manchester-based team carefully inspects and packages each item with the same attention to detail we’d want for our own adventures.
2. Shipping Notification: You’ll receive tracking information the moment your gear leaves our headquarters at 1164 Middle Turnpike West.
3. Transit Time: Depending on your chosen shipping method (see below), your adventure essentials will be en route to your doorstep or next basecamp.

Shipping Methods Designed for Explorers

International Considerations

As global outdoor enthusiasts ourselves, we’ve navigated the complexities of international shipping so you don’t have to:

• All necessary customs documentation is included
• Duties and taxes are the responsibility of the recipient
• Tracking updates are provided at every major transit point

Note: Delivery estimates don’t include potential customs delays, which vary by country.

Returns: Our No-Hassle Policy

We stand behind our gear with a 15-day return policy from the date of delivery. If any item doesn’t meet your adventure standards:

1. Email [email protected] with your order number
2. We’ll provide return instructions (some restrictions apply to international returns)
3. Once received and inspected, we’ll process your refund

From our Manchester headquarters to your next campsite—we’re honored to be part of your adventure story. Questions? Our gear experts are always available at [email protected].

Now get out there—your next adventure awaits!